Homepage

PROFESSIONAL PROFILE

• A competent professional in business with a strong record of achievement in providing the necessary management and personnel motivation experience to ensure streamlined operations, customer satisfaction, and increased proficiency.
• Excellent communicating, listening and negotiating skills coupled with the ability to establish and maintain rapport with all levels of personnel, management and clients.
• Proven background encompassing: team building, planning, organizing, and problem-solving, all of which realize significant contributions to bottom-line results.

People Oriented · Service Oriented · Results/Profit Oriented

PROFESSIONAL EXPERIENCE

7/99 – 12/06    SBC/Advanced Solutions, Inc, San Diego, CA
Engineering Administrator (12/00- 12/06)

• Provided Engineering Team support through creation and submission of workload, capital detail, office expense, training tracking and vacation reconcile reports, using Excel spreadsheets and MS Word.
• Provided general tasks including submission of trouble tickets, processing of Access badges for IE’s and vendors, resolving attendance reporting issues, preparing agendas and taking minutes during monthly team meetings.
• Other tasks included invoice handling, office supplies management, and records maintenance.
• Frequently used online systems included E-Link, NEWS, PA Oracle, OASIS, Business Objects; EDW, Sweettooth; FDW, TIW, Payment.Net, PC Market, CLEC Web Site, LMC, HR OneStop, E-Marketplace.

  Residential Customer Service Representative (7/99 – 12/00)

• Worked with customers in a call center venue, answering billing and service questions in addition to taking requests for service and making recommendations for sales which would benefit them and provide revenue to the company.
• Provided expertise and support on a churn reduction assignment resulting in reduced revenue losses.

PREVIOUS RELATED EMPLOYMENT

CBM North/Admin Assistant to Pacific Regent La Jolla HOA Assn Manager (6-week trial)
ATT Major Accounts Service Representative/Orderwriter, San Diego, CA (10 years)
Visitor Assistance Officer, ZSSD-Wild Animal Park, San Diego, CA(3 years)

EDUCATION

Real Estate Principles, Practice, and Internship Coursework, Cuyamaca College, El Cajon, CA
Bachelor of Science/Business Administration, University of Phoenix, San Diego, CA
Associate of Arts/General Studies, Grossmont College, El Cajon, CA